Spa Etiquette and Policies

Please read these policies carefully. The spa policies apply to all visitors and others who wish to access any spa services. When scheduling Services you agree to these policies.

Second Wind Spa Cancellation, No Show & Late Arrival Policy

When you schedule an appointment we our reserving a service provider and treatment room just for you.

Out of consideration for our therapist and business. Second Wind Kindly request a 24 hours notice if you need to cancel or reschedule your appointment.

• Appointments canceled within 4 hours or less of the scheduled appointment time will be charged 50% of the service fee.
• NO SHOWS will be charged 100% of the service fee.
• Late Arrivals may result in a shortened service time and will be charged for the full amount of service.
Applicable charges will be applied to the credit card on file.



Age Requirements

Guests must be over the age 18 for Spa services except Facials. Facials are available to individuals 13 years of age and older. As a courtesy to our other guests, lease do not bring children under 13 to your spa appointment. if you do, you will be rescheduled for a fee.

Cell Phones

Respecting the private and personal nature of our environment, cell phones and other electronic devices are not permitted inside the spa. Please silence your phone in the spa and take your calls outside. Our ambiance was created to promote relaxation… a quiet tone is appreciated. Please respect others while enjoying your Second Wind by using your ‘Spa Voice’ at all times while in the facility.

Animals

We love animals as much as you do, but State Law prohibits any animals on the premises except for certified service animals.

Gratuities

Our best reward is your personal recommendation of Second Wind to a friend. Gratuities are therefore left to your discretion. If you would like to show your appreciation to your therapist, 10% to 20% gratuity is customary.

Returns

Your satisfaction is our utmost concern. If you are not satisfied with a product, please return it within 30 days. All returns must be accompanied by a receipt. We will be happy to exchange your product for another product that is better suited to your needs.

Body Treatment Tid-Bits

Throughout your treatments you will be discreetly covered. Disposable underwear is available but feel free to bring a swim suit. (We reserve the right to refuse service to anyone.)

Gift Certificate Policy

Gift certificates may be mailed directly with a personalized greeting, or purchased online through our website. Gift certificates are non-refundable and must be presented at Second Wind at the time of service. Lost or stolen gift certificates are non-refundable, replaceable or valid. Gift certificates may be transferred and new gift certificates issued for a fee of $10 per re-issued gift certificate.