Spa Etiquette and Policies

Appointments/Cancellations

We recommend reservations at least one week in advance to ensure your preferred appointment time and service provider.

A valid major credit card (Visa, MasterCard, Discover or American Express) or Second Wind Gift Certificate will be asked of you at time of booking to secure and confirm your appointment(s). Your credit card will not be charged at the time of scheduling.

Appointments that are rescheduled or cancelled with less than 12 hours notice will be charged 50% of the full value of all services to the credit card on file. In the event you are running late, we will attempt to make adjustments to accommodate you in the time remaining, however the fee remains the same.

Guest who NO SHOW will be charged 100% of all services from the credit card or gift certificate used to hold the appointment.

Gratuities

Our best reward is your personal recommendation of Second Wind to a friend. Gratuities are therefore left to your discretion. If you would like to show your appreciation to your therapist, 10% to 20% gratuity is customary.

Returns

Your satisfaction is our utmost concern. If you are not satisfied with a product, please return it within 30 days so we may reevaluate your desires. We will be happy to exchange your product for another suited to your needs.

Quiet

Our ambiance was created to promote relaxation… a quiet tone is appreciated. We ask that all cell phones, pagers, etc., be turned or set to ‘silent’ mode so as to not disturb yourself or others during your time at the spa. Please respect others while enjoying your Second Wind by using your ‘Spa Voice’ at all times while in the facility.

Children

All clients must be of 18 years to receive a massage or body treatment and 14 years old for facials and foot treatments with parent’s consent.

Body Treatment Tid-Bits

Throughout your treatments you will be discreetly covered. Disposable underwear is available but feel free to bring a swim suit. (We reserve the right to refuse service to anyone.)

Gift Certificates

A gift every “body” wants… A chance to renew, relax and truly get away from it all. A gift certificate makes an ideal gift for every occasion. Gift certificates may be mailed directly with a personalized greeting, or purchased online through our website.

Gift Certificate Policy

Gift certificates are non-refundable and must be presented at Second Wind at the time of service. Lost or stolen gift certificates are non-refundable, replaceable or valid. Gift certificates may be transferred and new gift certificates issued for a fee of $5 per re-issued gift certificate.